Vacant job

Aviator Passenger Services is currently seeking agents for Malmö Airport.

Do you want to influence the travel experience for our passengers? Are you someone who enjoys helping others?

Aviator is currently looking for several Passenger Services agents who will be part of the operational team responsible for being the company's face to our travelers. As a Passenger Services agent, you will be part of the Passenger Services department where you will meet travelers daily and contribute to giving them a positive start to their flight experience. We currently offer a need-based employment with hourly pay. The first training course is expected to start in March, but several courses may be held as needed.

As a Passenger Services agent, you will be responsible for: 

🛫 Providing service and answering passengers' questions in a professional manner

🛫 Carefully checking the passenger's ticket and travel documents (e.g., passport and visa) and issuing boarding passes

🛫 Booking assistance for passengers who need extra help

🛫 Charging for any excess baggage or special luggage

🛫 Staffing the bag drop and check-in area

🛫 Applying and following the airline's rules and procedures

To thrive and succeed in the role of Passenger Services agent, you need to be a service-oriented person who puts the passenger first and has an easy time creating professional and pleasant meetings. 

You are flexible, open to change, and feel comfortable in a dynamic work environment, where you can handle unforeseen situations such as delays or canceled flights in an efficient and solution-oriented manner. 

The job requires you to be meticulous, safety-conscious, and responsible for following guidelines and procedures even when the pace is high.

Qualifications for the role

• You need to have the willingness and ability to work various shifts and you must be able to get to and from the airport at all hours of the day

• You must be at least 18 years old and have a driver's license

• You have a good ability to express yourself in English and Swedish, both verbally and in writing

• You must have completed secondary education or equivalent education with passing grades

• You must have a clean criminal record

• You should have good computer skills

It is a plus if you also:

• Have previous experience in ground handling

• Have system knowledge of Altéa, GoNow, and/or Worldtracer

• Have previous work experience in service or in a security-classified profession

• If you have previously worked shifts and/or early mornings

Requirements during the recruitment process

Since the work in this role is performed in a security-classified area, you will need to undergo a security clearance during the recruitment process:

Read more about the recruitment process on this page!

Good to know: Of course, we ensure that you receive an introductory training with us in the first weeks. The training combines theoretical and practical elements so that you can get comfortable in your role as a Passenger Services agent.

The position as a Passenger Services agent requires you to work shifts. This means you will have varying working hours, with shifts that can start early in the morning or late in the evening/night, both on weekdays and weekends. Therefore, you must always be able to get to and from the airport regardless of the time of day. 

About Aviator Airport Services   We offer an exciting and dynamic work environment where safety is always our top priority closely followed by excellent service. At our airports, we meet the whole world! We give you the opportunity to work at Aviator, characterized by an open work climate and professionalism.

Aviator exists for the traveler, and our operations are driven by the ambition to make air travel safe, smooth, and more sustainable through services that deliver high quality with a reduced environmental footprint. Aviator offers airlines a package of services depending on their needs and wishes. Our services include check-in, loading/unloading of baggage, lounge service, de-icing, aircraft cleaning, maintenance services, etc. Currently, Aviator operates at airports in Sweden, Finland, Denmark, and Norway. In Sweden, we offer our services at Arlanda Airport, Gothenburg-Landvetter Airport, and Malmö Airport.

When you work for Aviator, you become part of the Nordic region's largest player in ground services, with a stable and secure foundation in our owner group Avia Solutions Group, a global organization that brings together extensive experience and broad expertise in the aviation industry.

Get to know us and our employees better on this page!

We place great importance on personal suitability and that you are a good representative of Aviator's core values:

Respect - Flexibility - Passion - Responsibility - Customer Focus

We warmly welcome your application by February 28, selection and interviews will be conducted continuously!